Frequently Asked Questions

Crystal Clara is a boutique remote PA and administrative support agency. We match clients with experienced, UK-based personal assistants who provide flexible, professional support across a wide range of tasks – from diary and inbox management to document creation, data entry, social media, and marketing.

We work with busy professionals, executives, entrepreneurs, and small business owners who need flexible, high-quality support without the commitment of a full-time hire. Our clients span a wide range of sectors and rely on us for consistent, discreet, and reliable assistance.

We offer a comprehensive range of remote support services, including:

• Remote PA and EA support
• Diary management and appointment scheduling
• Email monitoring and inbox triage
• Data entry and spreadsheet support
• Document creation (proposals, reports, presentations)
• Social media management and scheduling
• Marketing and content support

If you have a specific requirement not listed here, please do get in touch – we are happy to discuss bespoke arrangements.

It depends on what suits you and your organisation. We work both ways:

• If you need a formal agreement – many corporate clients do – we are happy to put a signed contract or service agreement in place before work begins. This covers scope, terms, timelines, and confidentiality, and can include an NDA where required.
• If you prefer to keep things flexible, we can also operate on a no-long-term-commitment basis – suited to short-term projects, monthly retainers, or ad hoc support.

Confidentiality is fundamental to everything we do. All team members sign comprehensive non-disclosure agreements before starting any work, and we’re happy to sign your organisation’s own NDA where required.

We’re Cyber Essentials certified, and we operate strict data protection protocols in line with UK GDPR, including:

• Secure, access-controlled storage of all contracts, documents, and client files via our file management system
• Data only accessible to team members directly working on your account
• Confidential handling of all communications, deliverables, and background materials
• Secure disposal of materials within 40 days of an engagement ending, unless you ask us to retain them for longer

Your information is always kept secure and private – and we’re happy to discuss any specific confidentiality or data-handling requirements your organisation needs before we begin work together.

Our standard support hours are Monday to Friday, 9am to 5.30pm. Out-of-hours and weekend cover may be available depending on your requirements – please speak to us to discuss what would work best for you.

Simply get in touch via our contact page, by email, or by phone. We will arrange a complimentary discovery call to understand your needs, and from there we will match you with the right PA and agree a support plan together.

Yes. We believe consistency is key to a strong working relationship. You will be matched with a dedicated PA who gets to know you, your business, and your preferences – and who can anticipate your needs over time.

Yes. Many of our clients have multiple email accounts, shared inboxes, or complex diary requirements. We are experienced in managing these across a range of platforms and will tailor our approach to your specific setup.

Yes. Our VAT registration number is 420 1455 47.

Absolutely. One of the key advantages of working with Crystal Clara is flexibility. You can increase or reduce your level of support as your needs change, without lengthy notice periods or penalties. We grow with you.

We are experienced with a wide range of tools, including Microsoft Office, Google Workspace, various CRM systems, project management platforms, and social media scheduling tools. If you use a specific platform, please let us know – our team is quick to adapt.

In many cases we can begin supporting you within a matter of days. We will agree a start date with you during the discovery call, based on your requirements and our current availability.

We understand that working relationships sometimes need to evolve. If for any reason the match is not quite right, simply speak to us and we will work with you to find a better fit – quickly, smoothly, and without fuss.