Meet the Crystal Clara team – professional, reliable remote PAs dedicated to supporting busy people. Discover the people behind our calm, efficient, and client-focused service
Vanessa French is the Managing Director of The OutSec Group Ltd, the UK’s premier provider of human-only transcription services.
For over two decades, she has driven innovation in digital dictation and transcription, transforming The OutSec Group Ltd from a one-woman operation into a trusted partner for professionals across medical, legal, property, media and veterinary sectors.
Under her leadership, The OutSec Group Ltd has expanded to include Crystal Clara*, a remote PA service designed to give busy professionals reliable, confidential, and efficient support.
Vanessa’s vision is simple: to deliver accuracy, security, and exceptional client care, enabling clients to focus on what matters most while her team handles the details.
Louise Pienaar is the Head of Medical Transcriptions at OutSec Medical, part of The OutSec Group Ltd, the UK’s premier provider of human-only transcription services.
With extensive experience in managing transcription teams and delivering accurate, secure, and confidential documentation, Louise ensures healthcare professionals can focus on patient care while OutSec handles the details.
Passionate about precision and efficiency, Louise leads a skilled team supporting a wide range of medical specialties, including general practice, surgery, veterinary medicine, and medico-legal fields.
She also plays a key role in integrating Crystal Clara*, OutSec’s remote Personal Assistant service, into professional workflows – providing busy practitioners with seamless administrative support.
Committed to excellence and innovation, Louise champions OutSec’s mission to deliver fast, reliable transcription services to the highest standards of quality and confidentiality, while introducing Crystal Clara to give professionals across the UK a calm, capable, and crystal-clear environment to focus on what matters most – their clients.
Helen Tailyour-Barnes is Head of Sales and Business Development at The OutSec Group. With a strong background in sales, client relationships and project management, Helen is passionate about creating calm, structured solutions that allow clients to reclaim their time and focus on what matters.
She works closely with professionals, executives and entrepreneurs across medical, legal, property, education and creative sectors, ensuring they receive the highest standard of confidential, efficient and tailored support.
Helen also brings a unique perspective from her own entrepreneurial and creative ventures, giving her a deep understanding of the challenges busy professionals face.
At Crystal Clara*, she combines this insight with her organisational expertise to deliver flexible, reliable support that makes life – and business – run more smoothly.