1. What is Crystal Clara?
Crystal Clara is a boutique remote PA service offering tailored executive and lifestyle support for busy professionals. From diary management to transcription, we provide calm, efficient, and confidential assistance – so you can focus on what matters most.
2. Who do you work with?
We support UK-based and overseas entrepreneurs, consultants, and professionals in sectors such as medical, legal, property, research, creative, and executive services. If your work demands discretion, organisation, and proactive support – we are here for you.
3. What services do you offer?
We provide:
- Email monitoring & inbox triage
- Diary & appointment management
- Travel research & booking
- Transcription services (via OutSec)
- Document formatting & proofreading
- Lifestyle admin (gifts, reservations, reminders)
- Executive project support
- Weekly task summaries
We also offer bespoke packages tailored to your exact needs.
4. Do I need to commit to a long-term contract?
Not at all. We offer flexible support – from short-term weekly packages to ongoing monthly plans. You can upgrade, downgrade, or pause as your needs change.
5. How do you ensure confidentiality?
All our remote PAs sign strict confidentiality agreements. We are fully GDPR-compliant, experienced in handling sensitive and regulated data, particularly in medical and legal settings, and we are accredited with the government-backed Cyber Essentials scheme.
6. What are your working hours?
Our core hours are Monday to Friday, 9am–5pm (UK time). Some bespoke packages offer extended availability – just ask!
7. How do I get started?
Simple – book a free discovery call via our Contact Page or email us at tellmemore@crystal-clara.co.uk. We will talk through your needs and recommend the best plan for you.
8. How do you match me with a remote PA?
After your discovery call, we will match you with a remote PA based on your sector, personality fit, and support requirements. Our goal is to provide consistent, intelligent support from someone who truly understands your business.
9. Can you handle multiple inboxes or calendars?
Yes, we are experienced in managing complex schedules, multiple inboxes, and coordinating across time zones and teams.
10. Do you charge VAT?
Yes. All rates quoted are exclusive of VAT. We are VAT-registered in the UK.
VAT No: 420 1455 47
11. Can I scale up or down the support I receive?
Absolutely. You can add extra hours or request bespoke services as your workload changes. We offer transparent pricing and flexible plans.
12. What tools and platforms do you use?
We work with Outlook, Gmail, Google Workspace, Microsoft Office, Zoom, Teams, Trello, Notion, multiple Patient Management Systems, and many more – but we are always happy to adapt to your preferred systems.
13. How quickly can a remote PA start?
We aim to get things moving as quickly as possible, without compromising on quality. It is important that the right remote PA is chosen and successfully onboarded to provide the best service for you and your company.
14. What happens if I don’t like my remote PA?
This is rarely an issue that we are faced with, as selecting the right remote PA for our clients is very much a collaborative process – but we understand it can happen. If, after a period of time working together, you don’t feel as if it is working, then we will manage the situation and allocate a replacement remote PA.